Please read these terms carefully before using our services or website. By accessing ETERNAL Clinic's services you agree to be bound by these terms.
These Terms govern your use of ETERNAL Clinic's website, services, and products. By booking a consultation, purchasing a product, or using our website, you confirm you have read, understood, and agree to these Terms.
These Terms of Service are entered into by and between you and ETERNAL Clinic International ("ETERNAL Clinic", "we", "us", or "our"). By accessing or using any part of our website, booking a consultation, undergoing a procedure, or purchasing any product, you agree to be bound by these Terms.
These Terms apply to all visitors, patients, and others who access or use our services across all ETERNAL Clinic locations, including Bali (Indonesia), Madrid (Spain), Fiesso Umbertiano (Italy), and Cham (Switzerland).
If you are using our services on behalf of a third party, you represent that you have the authority to bind that party to these Terms.
ETERNAL Clinic provides hair restoration and scalp health services including, but not limited to:
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
The information provided on our website, during consultations, and through our AI analysis tools is for informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment.
Hair transplant and scalp treatment results vary from patient to patient and depend on factors including donor hair density, hair characteristics, extent of hair loss, patient age, adherence to post-procedure care instructions, and individual biology. Before and after results displayed on our website are from real patients but are not a guarantee of similar results.
All surgical procedures carry inherent risks. During your formal consultation, our certified medical team will conduct a thorough assessment and discuss all risks, benefits, and alternatives specific to your case. You must disclose your full medical history, current medications, allergies, and any prior procedures before any treatment commences.
Our AI consultation widget provides a preliminary assessment only and is not a substitute for in-person medical evaluation by a licensed professional. Reliance on any AI-generated analysis is at your own risk.
To undergo any surgical or non-surgical procedure at ETERNAL Clinic, you must:
ETERNAL Clinic reserves the right to refuse, postpone, or modify any treatment at its sole discretion if it determines that proceeding would not be in the patient's best medical interest.
Initial consultations — whether in-person, via video call, or through our AI assessment tool — are provided free of charge and with no obligation. Consultations do not constitute a binding agreement for treatment.
Upon agreeing to proceed with a surgical procedure, you will be required to sign a formal Informed Consent document and pay a non-refundable booking deposit (typically 20–30% of the total procedure cost). The remaining balance is due on or before the day of your procedure.
You may reschedule your procedure once at no charge, provided at least 14 days' written notice is given. Rescheduling with less than 14 days' notice, or a second reschedule request, may result in forfeiture of the booking deposit.
All prices are quoted in Euros (€) unless otherwise stated and are subject to change without notice. The final price for any procedure is confirmed in writing during your consultation process.
We accept: bank transfer (SWIFT/SEPA), credit and debit card (Visa, Mastercard), PayPal, and WhatsApp-facilitated payment. All card payments are processed through secure, PCI-compliant processors. We do not store your full card details.
Procedure prices include: surgeon fees, anaesthesia, nursing staff, operating theatre costs, post-procedure care kit, and one follow-up appointment. They do not include accommodation, flights, travel insurance, or supplementary products unless explicitly stated.
Any bank charges, international transfer fees, or currency conversion costs are the sole responsibility of the patient.
| Notice Period | Deposit | Balance |
|---|---|---|
| 30+ days before | Non-refundable | Full refund |
| 14–29 days before | Non-refundable | 50% refund |
| 0–13 days before | Non-refundable | Non-refundable |
| Cancelled by us | Full refund | Full refund |
If ETERNAL Clinic cancels your procedure for medical reasons beyond our control (natural disaster, pandemic, or unforeseen circumstances), we will offer a full refund or the option to reschedule at no additional cost.
Refunds are processed within 14 business days to the original payment method.
All product orders are subject to availability. We reserve the right to refuse or cancel any order at our discretion. In such cases, a full refund will be issued.
We ship internationally. Delivery times are estimated, not guaranteed. We are not responsible for delays caused by customs or postal services. Free shipping applies automatically to orders over €100.
Unopened products in original condition may be returned within 30 days of receipt for a full refund, excluding shipping costs. Opened or used personal care products cannot be returned unless defective.
To initiate a return, contact us at info@cliniceternal.com with your order number and reason for return.
You may use our website for lawful, personal, non-commercial purposes only. You agree not to:
We reserve the right to terminate your access to the website immediately and without notice if we believe you have breached these conditions.
All content on the ETERNAL Clinic website — including text, graphics, logos, icons, photographs, patient result images, videos, and software — is the property of ETERNAL Clinic International or its content suppliers and is protected by applicable copyright and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and view the website content for personal, non-commercial use. You may not reproduce, distribute, modify, or transmit any material from our website without our prior written consent.
Patient before and after photographs remain the property of ETERNAL Clinic and are used with patient consent. You may not use, copy, or reproduce these images for any purpose.
Your privacy is important to us. Our collection, use, and handling of your personal data is governed by our Privacy Policy, which forms part of these Terms by reference.
As a medical provider, we handle your health data under strict confidentiality obligations in accordance with applicable data protection laws, including the Indonesian Personal Data Protection Law (UU PDP), the EU GDPR where applicable, and equivalent laws in Spain, Italy, and Switzerland.
We will never sell your personal data to third parties.
To the maximum extent permitted by applicable law, ETERNAL Clinic and its directors, surgeons, employees, and agents shall not be liable for:
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or any liability that cannot be excluded by applicable law.
Our total aggregate liability to you shall not exceed the total amount paid by you to ETERNAL Clinic in the twelve months preceding the event giving rise to the claim.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions.
For services rendered at our European clinics (Spain, Italy, Switzerland), the relevant national laws and EU consumer protection regulations may additionally apply where required by law.
Any dispute shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, either party may refer the matter to the competent courts of Bali, Indonesia.
We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when posted.
We will endeavour to notify registered patients of material changes by email or by displaying a prominent notice on our website. Your continued use of our services following revised Terms means you accept and agree to the changes.
These Terms were last updated on 1 January 2025.
If you have any questions, concerns, or complaints about these Terms or our services, please contact us:
We aim to respond to all enquiries within 2 business days.